Refunds
All sales are final and non refundable due to the nature of our products. Safety and Sanitation is held to high standards of or company
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
To be eligible for an exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will only do an exchange if you've received the wrong item/items in error. But First, You be required to send back the sealed unused item before and exchange can be done. NO EXCEPTIONS! if you refuse to return the item you then will have to purchase the correct item.
To start inquire about an exchange, you can contact us at symplystunning35@gmail.com . Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.